Return – Refund

Keatonboehm.store puts your experience first. If the product is not as expected, don’t worry! We have prepared a simple and fast return process. Please read the policy below to make sure you understand everything before you start!

1. 30 Days Returns

Return period: You have 30 days from the date of receipt to request a return. After this period, we regret that we cannot accept any requests.

Important Note: The product must be in its original condition, unused, and with all tags attached.

2. Return Conditions

We only accept returns for products that meet the following criteria:

Product condition: New, unused, no signs of damage or strange odors.

Intact labels: All products must retain their original packaging and tags.

Non-Returnable Items:

Used, washed, or damaged items.

Products that are part of a special promotion or sale.

3. Return Process

Submit a return request: Contact us via email at [email protected], attaching your order information and the reason for the return.

Get detailed instructions: Once we receive your request, we will send you detailed instructions on how to return the item.

Return the item to us: Securely package the item and send it to the address we provide. You will be responsible for the shipping costs if the item is not defective.

4. Refund Method

Once we receive and inspect your item, the refund process will follow these steps:

Refund method: The amount will be refunded to the account/card you used to make the original payment.

Refund Time: After checking, the money will be refunded within 5-10 working days. The time may vary depending on your payment method.

5. Order Cancellation Deadline

If you want to cancel your order, please note that the cancellation request must be made within 24 hours of purchase. After this period, the order will be processed and we are sorry that we cannot support cancellation.

Note: For orders that are over 24 hours old, you can still return the product after receiving the goods according to our return policy.

6. Need Help? We’re Here!

If you have any questions about our return policy or process, please do not hesitate to contact our support team:

Email: support@keatonboehm.store

Address business: 281 Monroe St, New Britain, CT 06052, USA

Mon – Sat | 9:00am – 6:00pm (EST)