FAQs

1. How long after receiving the item can I return it?

You have 30 days from the date of receipt to request a return. After this time, we cannot accept returns.

2. What are the conditions for returns?

The item must be in its original condition, unused, undamaged and with all tags attached. Items that have been used, washed, or on sale are not accepted for return.

3. How do I return the item?

You can contact us via email at [email protected] with your order details and the reason for return. Once we receive your request, we will send you detailed instructions on how to return the item.

4. How and when will I receive my refund?

The refund will be sent to the payment method you originally used. Refunds will be processed within 5-10 business days after we receive and inspect the returned product.

5. How long does it take to cancel an order?

You can cancel your order within 24 hours of purchase. After this time, the order will be processed, but you can still return the product after receiving it according to our return policy.

6. How long does keatonboehm.store take to process and ship?

We process orders within 1-3 business days. After that, the estimated shipping time is 7-15 business days, depending on the delivery location.

7. How do I track my order?

Once the order has been shipped, you will receive a tracking number via email or text message. You can track your order via the tracking page on our website.

8. How much does shipping cost?

We charge a flat shipping fee of $6.99 for all orders, which will be added to the total at checkout.

9. What are keatonboehm.store shipping methods?

We work with UPS to ensure your order is delivered safely and on time.

10. Can I change my shipping address or order information?

If you need to change your address or order information, please contact us as soon as possible. We will try to assist, but cannot guarantee that your order will be processed.