Shipping policy
Cut-off Time
To ensure your order is processed quickly, we have a daily cut-off time of 6:00pm (EST).
Order Processing Time
The processing time is the time from when we receive your order until the product is ready to ship. During this time, we thoroughly inspect and ensure the quality of the product before packaging it. Processing typically takes 1 – 3 business days.
Shipping Time
The estimated delivery time depends on the shipping location. Once the order has been processed and is ready to ship, delivery times range from 7-15 business days (Monday to Saturday). Please note that delivery times may vary due to factors beyond our control, such as natural disasters or customs issues.
DELIVERY TIME = PROCESSING TIME + TRANSIT TIME
Track Your Order
Once your order has shipped, we will send you a confirmation email or text message with a tracking number and a link to track your delivery status. You can check the progress of your order on our tracking page. If you cannot find your tracking number, please check your confirmation email again or contact our customer support for assistance.
Shipping Fees
We apply a flat shipping fee of $6.99 for all orders. This fee will be added to the total cost of the order at checkout.
Shipping Methods
We work with UPS to ensure that orders from keatonboehm.store are delivered to our customers safely and on time. With the reliability of UPS, you can rest assured that your product will arrive quickly and in perfect condition.
Delivery Areas
We currently only offer shipping within the United States. If you are outside of this area and would like to place an order, please contact us for assistance.
Space Packages
The customer will be responsible for any additional costs incurred in the event that the package cannot be delivered due to incorrect or incomplete addresses, order rejection, or other reasons beyond our control. In such cases, additional shipping costs for refund or redelivery will be paid by the customer.
Order or Shipping Address Changes
If you need to change your order information or shipping address, please contact us as soon as possible. We will attempt to assist in making changes but cannot guarantee this if the order has already been processed or shipped.
Contact us
Please contact our customer service staff if you need any assistance or have any questions about our shipping rules. We appreciate your trust in us and will work hard to meet your deadlines for getting your order to your door.
Email: support@keatonboehm.store
Address business: 281 Monroe St, New Britain, CT 06052, USA
Mon – Sat | 9:00am – 6:00pm (EST)